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Freewater4u Nigeria Ltd.
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Privacy Policies

Welcome to Freewater4u Nigeria Limited
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws.
By visiting our website, and making any purchase, you consent to the practices described in this policy.

1. Information we collect

We may collect and process the following categories of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Home or billing address
  • Identification details (e.g., passport, driver’s license, or national ID)
  • Payment details (credit/debit card or bank transfer information)

b. Non-Personal or Technical Information

  • Device type and browser information
  • IP address
  • Website usage data and pages visited
  • Date, time, and duration of visits
  • Cookies and similar tracking technologies

2. How We Collect Information

We collect personal data in the following ways:

  • When you place an order (online, by phone, or in person).
  • When you fill out forms or subscribe to our newsletters
  • When you contact us via email, phone, or our website.

  • Through automated data collection tools, such as cookies and analytics.

3. Purpose of Collecting your Information

We use the information collected to:

  • Confirm, process, and manage your orders and payments.
  • Provide personalized and quality delivery services.
  • Communicate with you about your orders or inquiries.
  • Improve our website, services, and customer experience.

  • Send promotional messages or offers (if you have opted in).

  • Comply with financial, tax, and legal obligations.
  • Enhance security and prevent fraudulent activities.

We will only process your personal data for legitimate business purposes and in accordance with the NDPR principles of lawfulness, fairness, transparency, purpose limitation, and data minimization.

4. Legal Basis for Processing

Under the NDPR, we process personal data based on one or more of the following lawful bases:

  • Consent: When you have given us clear permission to process your data.
  • Contract: To fulfill a booking or service agreement with you.
  • Legal Obligation: To comply with applicable laws or regulations.

  • Legitimate Interest: To improve our operations, security, and guest experience.

5. Sharing and Disclosure of Information

We may share your data only when necessary, such as:

  • With service providers (e.g., payment processors, IT support) under confidentiality agreements.
  • With government authorities or law enforcement, if required by law.
  • With analytics or marketing tools, for website and promotional improvements (excluding sensitive or financial data).

  • We do not sell, rent, or trade your personal information to third parties.

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., tax, accounting, or security reasons).
After this period, your information will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable website functionality and improve performance.
  • Remember your booking details or preferences.
  • Analyze site traffic and user behavior.

  • You can control or disable cookies in your browser settings, but doing so may affect your browsing experience.

8. Data Security

We employ reasonable technical and organizational measures to protect your personal data, including:

  • Data encryption during transmission and storage.
  • Secure access controls and password protections.
  • Staff confidentiality and data protection training.

  • Regular review of our security procedures.

While we take strong precautions, no online platform is completely immune to breaches. If a data breach occurs, we will notify affected users in line with NDPR requirements.

9. Your Rights Under the NDPR

As a data subject under the NDPR, you have the right to:

  • Access your personal data held by us.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent to data processing at any time.

  • Request deletion of your personal data (where legally permissible).

  • Object to processing for direct marketing purposes.
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected such data, we will delete it promptly.

11. Links to Other Websites

Our website may contain links to third-party websites such as booking engines or affiliates. We are not responsible for the content, privacy, or security practices of these websites. We encourage you to review their privacy policies before providing any personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your data, please contact us at: info@freewater4u.ng

By using our website, you agree to our Terms and Conditions outlined in the Privacy Policy. We are dedicated to protecting your privacy and ensuring a safe and enjoyable experience